Shape Customer Experience

Starting with Korn Ferry Success Profiles™, leveraging decades of job analysis and research, we define the competencies, traits and drivers that deliver stellar customer experiences, and the behaviors that create positive defining moments to ensure customer loyalty. Then we use these profiles to measure where your CX talent excels and where they can improve.

To move your customer service teams toward new skillsets and mindsets you need to know where you stand. By assessing against your Success Profile, you’ll be able to see how your existing talent stacks up as well as any skills gaps.

We create personalized learning journeys from the results of an individual’s assessment results which not only reveals any skills gaps but also how that person best learns. Development focuses on our Service Ready development portfolio, aimed at building the skills, methodology and processes that ensure exceptional customer interactions. These integrated learning journeys combine world-class development content, a self-directed and self-paced ongoing learning path, plus coaching to drive lasting performance change.

Our easy-to-use platform integrates learning with personalized journeys. Enhanced by self-guided learning, this high touch, high-tech solution provides an engaging experience that integrates assessment, development and coaching together in one platform. And you’ll be encouraging a culture of learning and continuous improvement to set your CX talent and organization up for success.