Managing Critical Relationships

Managing Critical Relationships provides the learner with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context. It begins with understanding the implications for those teams and individuals that cooperate and those that don’t. It does so with a particular focus on identifying different types of stakeholders in critical relationships. Then, based on that identification, the learner can analyze their stakeholders to determine their level of support and their most important issues with an eye toward creating an engagement plan customized to each stakeholder’s needs.

Learning objectives

• Teach how to work with internal and external stakeholders to achieve optimal outcomes
• Demonstrate negotiation for mutually beneficial results
• Provide you with techniques and tools you can immediately apply to your work.

Behavioral competencies

• Balances stakeholders
• Builds networks
• Collaborates
• Courage
• Customer focus
• Demonstrates self-awareness
• Interpersonal savvy
• Manages conflict
• Persuades
• Self-development
• Values differences

Skills

• Account/client management
• Collaboration and partnering
• Negotiation
• Supplier management

PDUs

• Onsite instructor-led: 3 days - 21
• Virtual instructor-led: 3 days - 21
• Digital/E-learning: 21